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Whatsapp Business has some limitations Many companies, especially small ones, start using Whatsapp with their customers using a personal account. In reality, the use of Whatsapp for these purposes is prohibited by the Terms and Conditions of the service. Whatsapp has, for this reason, launched the Business service that offers various uses to companies and allows, precisely, a business use. Despite this, the service has limitations that make it suitable only for communications of a certain type and not for all the conversations that it may be necessary to have with your customers.
Whatsapp Business cannot be used for promotional communications indonesia telegram data The first, obvious, limit is that Whatsapp cannot be used to send marketing communications . In fact, the use for which Whatsapp Business was designed is as a tool for transactional communications. For example, requests for assistance from the customer or sending reminders for appointments . If you use the service to send promotional communications, there is a risk of having your account suspended.
Whatsapp Business does not allow mass sending (unless integrated) WhatsappAnother limitation of Whatsapp to keep in mind is the one regarding mass sending. In fact, it is not possible to schedule in advance the date and time of sending messages nor to send them in bulk. Whatsapp, in fact, recently reiterated, in the document containing the Terms and Conditions of the service, that "starting December 7, 2019, it will take legal action against those who we believe commit or assist others in committing abuses that violate our Terms of Service, such as sending automated or mass messages, or non-personal use" .
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